1 hour ticket response
Timeliness is our top concern and that’s why we have a team of accomplished technical support engineers who are ready to offer a fast reply to any question that you might possibly have. Just send your trouble ticket from your Web Control Panel and we’ll respond within 60 minutes in the worst case scenario. In fact, we strive hard and aim for a 20–minute ticket response time.
A Premium Client Support Service
Our technicians have immense experience in the shared hosting plans arena and are capable enough to find a quick answer to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the technical support ticket will be forwarded to a developer or sysadmin for further investigation.
A User–Friendly Help Center
In the Web Control Panel you can find an easy–to–navigate Help Center section where you can get quick tips on how you can use our web hosting services. You can see the answers to your queries in the F.A.Q. archive, find more info in the web hosting account administration articles or check out the instructional video tutorials.