Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be replied to in no more than one hour after the support ticket or email was received. If your case requires further assistance from an administrator, we will direct the support ticket or the email to the person on duty then leave a note to inform you that more time will be needed for discovering the best solution. If you make use of our Optional Admin Services package, all of the server management services included there will be executed whenever you want.
A Topflight Client Care Service
Our client support team will be available to you 24/7/365 should you need help while working with the Web Control Panel or with any of the applications that we have preinstalled for you on the server. And if you require assistance with all the everyday admin tasks on your server, you can have a glimpse at our Optional Admin Services package, which includes backup space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Area
Every dedicated web hosting plan is equipped with our free–of–charge Web Control Panel, which features a circumstantial knowledge base and a group of instructional video tutorials. Whenever you require assistance working with the Web Control Panel, just click on the Videos or Help buttons in the upper right corner.