You can find a lot of shared hosting suppliers on the market, yet the majority of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to reach the company by phone. The type of support that you'll get via this method of communication will vary based on the service provider - several of them provide dedicated telephone support, various others offer common and customer support only as some matters are more time-consuming and it is more convenient to be resolved through a trouble ticket, particularly if the situation has to be escalated. Still, it's good to know that you could always get in touch with your hosting provider as there're tons of small-scale matters that can be taken care of effectively and in a timely manner through a telephone call, not mentioning that you will be able to get more details about the services even before you become a customer.
Phone Support in Shared Hosting
As we have live telephone support 14 hours per day, you can contact us and talk to one of our customer support representatives to get more information about any of the shared hosting plans that we offer and make sure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we now have telephone numbers on 3 continents so that you will be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already a customer, you'll be able to call about general and billing matters, and even about some tech matters. In case the trouble is strictly technical or it needs more time to analyze, you will have to use our ticketing system, that will enable both you and our technical support crew to monitor the info given by either side.