If you’ve got a website, a problem may always surface and it does not necessarily need to be connected with the hosting service itself. For instance, something could go wrong when you update a software application or some vital data might be edited or deleted accidentally. Regardless of what the essence of the problem is, you will have to touch base with the respective support staff and request them to retrieve a backup or to help you troubleshoot the problem that you’re experiencing. How promptly they’ll do it will determine the period of time that your websites will be offline. For certain sites such as social networking sites or web shops, a regular inaccessibility often equals losing clients and money. This is why, it’s important to use the services of a company that provides not only a good support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reply time for any tech support ticket that you post or any email that you write is just one hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your query or problem might be, we’ll lend a helping hand immediately and will provide you with the required info to resolve any problem with your sites. The actual reply time normally does not surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem resolved or even worse – waiting around one whole day only to get an answer that more info is needed while nothing’s solved. We’ll offer you assistance in a well-timed fashion as we understand precisely how precious time can be in the dynamic digital sphere. The 1-hour response time guarantee is valid for any billing or technical question that you might have with regard to our shared hosting plans.