There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a ticketing system. This is the easiest communication method for several reasons. In the event that no support team representative is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably be received. In addition, you can copy & paste extensive pieces of info without needing to worry about typing errors, and in case a particular problem needs more time to be solved or a number of replies must be exchanged, all the info will be in one location, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are typically separate from the web hosting platform, which suggests that if you have to provide information or to adhere to instructions, you will need to use no less than two different accounts and this number can grow in case you’d like to manage a number of domain names. Moreover, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while browsing through your website files or tweaking different settings. The ticketing system is being monitored 24/7/365 by our client care staff and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to get support. Unlike other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info concerning any billing or technical problem. On top of that, you can see a selection of educative articles, which will help you solve the commonest obstacles yourself.