Many individuals who begin using their first hosting account, or switch companies, normally have inquiries with regard to how certain tasks are executed or stumble upon obstacles when setting up different things like e-mails, website settings, etc. For this reason, some companies have compiled documentation with the most common questions and problems so as to help their clients obtain information swiftly and seamlessly. As a result, the help desk staff members can spend more time on actual issues that certain customers may be facing, because the solution for the minor things will already be available on the World Wide Web and clients will be able to solve them without having to contact the support team. Having exhaustive documentation is essential, particularly for new customers without any previous experience at all, as the web hosting service involves a lot of features and many people can become puzzled about what to do. A good knowledge base can both help you perform the things that you want and acquaint yourself with how the web hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you have ordered your very first shared hosting account through our company or have moved your website over to us, you’ll grow accustomed to our services and our in-house developed Hepsia Control Panel in no time as we have prepared a substantial web-based knowledge base where you can find all the information that you could ever need – both general info regarding the hosting service as a whole and more concrete info about the different features that you can use and the problems that you can confront. The articles themselves are available in 2 places. The whole article archive is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can get to know how to accomplish virtually everything, from enabling an .htaccess file to administering a mailing list, and all the articles include elaborate guidelines, so you won’t ever become lost due to an ambiguous text. Certainly, if you face a more specific problem and you don’t find a solution in our knowledge base, you can contact our tech support team members 24/7/365.