The access to the customer and tech support that a shared hosting company offers will tell you a lot for the services that they provide as well. In case you can use only emails and / or tickets, you have most likely found a reseller not the web hosting supplier. If this is the case, you will have to wait for a couple of days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the real website hosting company for extra help. If the provider offers several ways of communication with short response time available at any moment, they are most likely the top provider, not just a reseller. Which means that you'll reap the benefits of timely assistance and excellent support since they'll have instant access to the servers where your account is. Regardless of the issue - technical or sales, it's always better to get hold of your web hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and tech support for all of our shared hosting plans. Even if you are not our client yet and you have questions, we can help you right away and provide you with the necessary info, in order to give you the choice to make an informed decision when you get your new website hosting account. We are available at any time, including holidays and weekends, and we provide you with various means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have several phone numbers all over the world, therefore you'll be able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for any task or issue, regardless of its difficulty.